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FAQs

General

  • What brand/models parts do you have? Currently, we specialize in used Toyota Land Cruisers parts. Most parts are used but we do carry some new parts, which are labeled as such. We do have some parts for Toyota Mini Trucks and 4Runners and with plans to expand into these in the near future.
  • I am in/passing thru Austin, can I stop by? Sorry, but no. Mrs Cruiseryard gave Mr CruiserYard her blessing to proceed with this venture on the family property with condition that no one comes over.
  • Can you meet me somewhere? Most likely no. Occasionally, if Mr CruiserYard's schedule permits, AND you are purchasing a large/heavy part, we may be able to meet you. But this is very rare. Otherwise, all distant and local orders will be mailed. 
  • Do you have a return policy? It's simple, all sales are final, just like your local junkyard. However, we do some things a little different - we run through a checklist of items when we take possession of a new vehicle to ensure everything is in working order, as much as we can depending on the condition of the vehicle. We also know the history of our vehicles. 
  • I tried to call CruiserYard but received your voicemail. How can I reach someone? Mr CruiserYard holds a regular day job and works for "the man", just like you. During this time, calls are routed to voicemail. While we try to return calls as soon as possible, these may not be returned immediately. For faster service, we recommend emailing us at sales AT cruiseryard dot com
  • Do you buy Land Cruisers or Land Cruiser parts? YES!! We're always looking for trucks and parts. While we prefer entire trucks, we do purchase individual parts. Send us an email letting us know what you have. 
  • How can I make payment? We currently take Credit Cards, Paypal, Amazon Payments, Money Orders and of course Cash.
  • Do you cut sheetmetal/panels? Yes, whether you have an accident or are dealing with rust, we would be happy to cut some sheetmetal for you. We require a picture showing the area you want cut (MS Paint is fine). Once we have this, we can provide a specific quote.
  • Can you take a photo of ?  Sorry, but no. We take many photos of each item as well as the truck itself before we list them. Since we're a small business, we don't have the bandwidth to take specific photos of each item for each request. Rest assured though, each part will be a quality item.
  • How can I contact you? Please see our Contact Us page

Shipping

  • When can I expect shipment? Fedex and USPS items ship on Tuesdays and Fridays. Most parts that have been pulled will ship the next shipping day. Parts that have to be pulled will be ship the Tuesday of the following weekend (ie, a customer orders an axle housing on a Wednesday. It will be pulled on the weekend and ship the following Tuesday). Larger parts may take additional time. We can expedite requests for an additional fee
  • I am outside of the Unites States, why can't I purchase an item through the website? Only US (except Florida, see below) and Canadian orders can be purchased through the web store. If you are outside these countries we can process your order manually. Contact us for details
  • I am in Florida but it says the order cannot be processed?  Due to international fraud who use exporters, online orders cannot be placed through the system. Please email us with the links of the items that you want and we will process these manually
  • I am interested in a large item, how will this ship? Large items ship via freight. To obtain a freight quote, we need a zip code. Once the quote is run, we can put you in contact with our freight broker. Note that CruiserYard does not book freight, only provide freight quotes. If the buyer requires additional services, (ie. insurance, liftgate, etc,), these can be added on at the buyer's prerogative. Typically, terminal to terminal is the lowest rate. Freight companies charge more for lift gates and residential addresses, which is a minimum of $125-$175 more. We can drop the freight off at the terminal for $50, which covers the 50-60 miles in diesel and 1.5-2 hours of our time. 
  • Why are some of the fixed shipping prices so high? For many reasons, shipping in general is expensive (mainly $4+ diesel prices). We try very hard to give accurate shipping prices, so the prices you see are our costs which include shipping and packing supplies. So the prices you see for hoods, fenders, etc are our costs. You are welcome to send us a Fedex/UPS label from your account and we will just charge you packing supplies. 
  • What are packing supply charges?  The costs are for the supplies- boxes, bubble wrap, paper, etc  that we purchase to ensure your items are protected. We pass on the actual cost of these, not bloated prices. As any of our past customers know, we pack very well to ensure that your item(s) make it to you undamaged. 
  • An item says it need to go freight. How does freight work? CruiserYard does not book freight, we put you in touch with our brokers where you pay them directly. This allows the customer to have control on where they want it shipped, if they want insurance, and to specify the needs of the deliver all while using our deeply discount negotiate rate.