FAQs

General

What brand/models parts do you have? Currently, we specialize in new and used Toyota Land Cruiser, it's Lexus equivalents and some 4Runner/Pickup/Tundra parts.
I am in/passing thru Austin, can I stop by? Sorry, but no. Mrs Cruiseryard gave Mr CruiserYard her blessing to proceed with this venture on the family property with condition that no one comes over.
Can you meet me somewhere? Most likely no. Occasionally, if Mr CruiserYard's schedule permits and you are purchasing a large/heavy part, we may be able to meet you. But this is very rare. Otherwise, all distant and local orders will be mailed.
Do you have a return policy? Yes, it can be viewed here
I tried to call CruiserYard but received voicemail. How can I reach someone? In short, email us, we will respond much faster. Long version- Mr CruiserYard holds a regular day job and works for "the man", just like you, so calls are routed to voicemail. We hardly ever return phone calls. So why do we have a #? Because some people feel a business has to have a phone number to be real. Additionally, we do need to reach out to customers about an order placed from time to time. Furthermore, when we have fielded calls, customers want to know about the condition of part "xyz" and want a picture sent, so the conversation gets taken to email anyway. It all comes down to what is more efficient.
Do you buy Land Cruisers or Land Cruiser parts? YES!! We're always looking for trucks and parts. While we prefer entire trucks but we do purchase individual parts. Send us an email letting us know what you have.
Do you cut sheetmetal/panels? Yes, whether you have an accident or are dealing with rust, we would be happy to cut some sheetmetal for you. We require a picture showing the area you want cut (MS Paint is fine). Once we have this, we can provide a specific quote.
Can you take a photo of part XYZ? Sorry, but no. We take many photos of each item as well as the truck itself before we list them. Since we're a small business, we don't have the bandwidth to take specific photos of each item for each request. Rest assured though, each part will be a quality item.
Is part XYZ in stock? YES! Everything we sell is in stock, we do not play the drop-ship game. If we are out of an item, you won't be ale to purchase it.
I am outside of the Unites States, why can't I purchase an item through the website? The website accepts US and Canadian orders (except Florida and Kansas, see below). If you are outside these countries contact us so we can process your order manually.
Do you charge Sales Tax? Unless you are a Texas resident, we do not charge sales tax.
I am in Florida but it says the order cannot be processed? Due to international fraud who use exporters, online orders cannot be placed through the system. Please email us with the links of the items that you want and we can process your order manually. Or you can use eBay store.
I am in Kansas but it says the order cannot be processed? Kansas has mandated that all out of state business who sell in Kansas must pay sales tax, so we're avoiding the extra bookkeeping. We recommended using our eBay store (see below)
How can I contact you? Please see our Contact Us page

eBay

Do you have an eBay store? Yes! You can access our eBay store here https://stores.ebay.com/cruiseryard
Why are the prices higher on eBay? eBay charges fees to use their platform. If you want to have the benefits of eBay, you will pay a higher price to offset those fees. Prices on eBay are typically 20-25% higher direct after you include sales tax (excluding Texas residents).
I placed an order on eBay but need to discuss it with someone. Per eBay's policy, ALL communication must be done within eBay. There are no exceptions to this.
I see an item on teh website that is not on eBay. How can I purchase it? We are constantly adding items to our eBay store. Contact us and we can look into adding it sooner.

Shipping

How quickly will my order ship once it is placed? Officially, orders will ship within 1-3 days, depending on when and what was ordered. Larger parts may take additional time. Unofficially, most items will ship within 24 hours.
Where does free shipping apply to? Free shipping is only to CONUS/lower 48 states.
Can you ship to a PO Box? No, we do not ship to PO Boxes, all orders must go to a physical address.
What items are eligible for free shipping? Basically everything except the large items (unless denoted already). These include, but are not limited to, engines, transmissions, large body panels, transfer cases, axles, items that must go freight, etc. You may see some of these items already have shipping included, so they qualify. We reserve the right to adjust or cancel free shipping for any item at any time.
Can I use my Fedex/UPS account and send labels to you? No, for multiple reasons we only use our account.
Is there a minimum order amount for free shipping? No! We wanted to simplify the process, so no minimums.
How do I place an order with free shipping? Simply add the item(s) to your cart and it will automatically show the free shipping option if you are eligible.
When can I expect my item to arrive when using free shipping? Items will ship using the most economical method. This is typically the slowest method. If you want a specific carrier or to arrive sooner, you can choose a paid method on checkout.
I paid for shipping but it has not been sent out yet? Ship time and processing time are different. If you paid for shipping, it may take up to 3 days to process your request depending on the item. Once shipped, it will be sent the method you paid for.
I am interested in a large item, how will this ship? Large items ship via freight
An item says it need to go freight. How does freight work? CruiserYard does not book freight, we put you in touch with our brokers where you pay them directly. This allows the customer to have control on where they want it shipped, if they want insurance, and to specify the needs of the deliver all while using our deeply discount negotiate rate. We charge a $75 delivery charge to drop off at a terminal. To get a freight quote we need the following information: 1) destination zip code, 2) is this going to a residence or commercial address, and 3) do you need a lift gate. All of these cost extra, the least exensive is to pick it up at a terminal.