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FAQs

General

  • What brand/models parts do you have? Currently, we specialize in used Toyota Land Cruisers parts. Most parts are used but we do carry some new parts, which are labeled as such. We do have some parts for Toyota Mini Trucks and 4Runners and with plans to expand into these in the near future.
  • I am in/passing thru Austin, can I stop by? Sorry, but no. Mrs Cruiseryard gave Mr CruiserYard her blessing to proceed with this venture on the family property with condition that no one comes over.
  • Can you meet me somewhere? Most likely no. Occasionally, if Mr CruiserYard's schedule permits, AND you are purchasing a large/heavy part, we may be able to meet you. But this is very rare. Otherwise, all distant and local orders will be mailed. 
  • Do you have a return policy? Yes, it can be viewed here 
  • I tried to call CruiserYard but received your voicemail. How can I reach someone? Mr CruiserYard holds a regular day job and works for "the man", just like you. During this time, calls are routed to voicemail. While we try to return calls as soon as possible, these may not be returned immediately. For faster service, we recommend emailing us at sales AT cruiseryard dot com
  • Do you buy Land Cruisers or Land Cruiser parts? YES!! We're always looking for trucks and parts. While we prefer entire trucks, we do purchase individual parts. Send us an email letting us know what you have. 
  • How can I make payment? We currently take Credit Cards, Paypal, Amazon Payments, Money Orders and of course Cash.
  • Do you cut sheetmetal/panels? Yes, whether you have an accident or are dealing with rust, we would be happy to cut some sheetmetal for you. We require a picture showing the area you want cut (MS Paint is fine). Once we have this, we can provide a specific quote.
  • Can you take a photo of part XYZ?  Sorry, but no. We take many photos of each item as well as the truck itself before we list them. Since we're a small business, we don't have the bandwidth to take specific photos of each item for each request. Rest assured though, each part will be a quality item.
  • How can I contact you? Please see our Contact Us page

Shipping

  • How quickly will my order ship once it is placed? Normally within 1-3 days, depending on when and what was ordered. Larger parts may take additional time. We can expedite requests for an additional fee. When free shipping is used, we choose the lowest cost carrier.
  • What if I need something faster? Email us and we get an expedited rate.
  • What qualifies for free shipping? Basically everything except the large items (unless denoted already). These are engines, transmissions, large body panels, etc. Or things must go freight. You may see some of these items already have shipping included, so they qualify. We reserve the right to adjust or cancel free shipping for any item at any time.
  • I am outside of the Unites States, why can't I purchase an item through the website? Only US (except Florida, see below) and Canadian orders can be purchased through the web store. If you are outside these countries we can process your order manually. Contact us for details
  • I am in Florida but it says the order cannot be processed?  Due to international fraud who use exporters, online orders cannot be placed through the system. Please email us with the links of the items that you want and we will process these manually
  • I am interested in a large item, how will this ship? Large items ship via freight using Fastenal. 
  • An item says it need to go freight. How does freight work? Unless the product specifies it, CruiserYard does not book freight, we put you in touch with our brokers where you pay them directly. This allows the customer to have control on where they want it shipped, if they want insurance, and to specify the needs of the deliver all while using our deeply discount negotiate rate.